Last updated: October 21, 2025
Look, we're architects, not data miners. Your privacy matters to us just as much as a well-placed window or the right timber selection. Here's how we handle your info - straight up, no corporate jargon.
When you reach out to us or request a consultation, we'll collect basic stuff like your name, email, phone number, and project address. If you're filling out our contact form or scheduling a meeting, we might also gather details about what you're looking to build.
We also use standard website cookies to track how folks navigate our site - nothing creepy, just helps us know if people are actually reading our sustainability page or just looking at pretty pictures.
Here's the deal - we use your info to:
We won't sell your data to random third parties. That's not our style. Your project details and personal info stay with us and the consultants directly involved in your work.
Sometimes we need to loop in other professionals to make your project happen:
Everyone we work with is bound by professional confidentiality standards. We've been doing this long enough to know who's trustworthy.
We use cookies to make the site work better and understand what visitors are interested in. Nothing invasive - just standard stuff like:
You can disable cookies in your browser, but some features might not work as smoothly. Your call.
Under Canadian privacy laws (we follow PIPEDA), you've got rights:
Just shoot us an email at hello@mythrunevale.info if you want to exercise any of these rights. We'll handle it within 30 days, usually faster.
We take reasonable precautions to protect your data. Our website uses SSL encryption, we've got secure servers, and access to client files is limited to team members working on your project.
That said, no system's 100% bulletproof. We do our best, but can't guarantee absolute security. If there's ever a breach affecting your data, we'll let you know ASAP.
Physical documents are kept in locked cabinets at our Vancouver office. Digital files are backed up regularly and stored on encrypted drives.
We love showcasing our work - it's how potential clients discover us. Before we photograph your completed project or use any images in our portfolio, marketing materials, or social media, we'll get your written permission.
You can specify if you want your name included, excluded, or if you'd prefer we use a generic project description. Some clients are proud to be featured, others prefer privacy. Both are totally fine with us.
If you change your mind later and want photos removed from our portfolio, just let us know. We'll take 'em down within a reasonable timeframe.
For active projects, we keep all your info for the duration of the work plus seven years afterward. That's standard practice in architecture - we need to maintain records for legal, warranty, and professional liability reasons.
If you contacted us but didn't end up becoming a client, we'll keep your inquiry details for about two years in case you circle back.
Marketing contacts who've opted into our newsletter stay on the list until you unsubscribe. Simple as that.
Our website might link to suppliers, certification bodies, or other resources we think are useful. Once you click through to their sites, their privacy policies apply - not ours.
We try to only link to reputable organizations, but we're not responsible for how they handle data. Do your own due diligence if you're sharing info with them.
Privacy laws evolve, and so do our practices. If we make significant changes to this policy, we'll post the updated version here with a new date at the top.
For major changes affecting how we use your data, we'll send an email to active clients. Check back occasionally if you're curious - though honestly, we don't expect this to change much. Our approach to privacy is pretty straightforward.
If something in this policy doesn't make sense, or you've got concerns about how we're handling your info, reach out to us:
Email: hello@mythrunevale.info
Phone: (604) 555-7892
Mail: 1247 Granville Street, Suite 308, Vancouver, BC V6Z 1M5
We'll respond within a few business days. If you're not satisfied with our response, you've got the right to file a complaint with the Office of the Privacy Commissioner of Canada.